Frequently Asked Questions
Frequently Asked Questions
Got questions? We have jargon-free answers. Find out exactly how we build your free website, manage the tech, and support your business growth.
Is the website design really free? What’s the catch?
Yes, the design and build are 100% free! There is no hidden catch or massive upfront agency invoice. We build your professional website from scratch, and you only pay a simple, ongoing monthly subscription to cover your cloud hosting, server management, system updates and on-going support.
How long does the process take?
Once you complete our brief questionnaire about your business, we get straight to work. For most standard business websites, our human design team will have your initial layout ready for review within 5 business days.
Can I see the website before it goes live to the public?
Yes. We build your site in a secure staging environment. We will send you a private link to review the design, text, and images. We only launch the website live to the public once you are 100% happy with how it looks.
Can I make changes to my website myself?
Yes, you have full control over your content. We build your website using a simple drag & drop editor – Elementor, the world’s most popular drag-and-drop visual page builder. You can easily log in to change text, swap portfolio pictures, or update your opening hours without writing a single line of code.
What happens if I don't have time to update the website myself?
If you are busy running your business, we can make the updates for you! While day-to-day visual edits are designed for you to handle easily, you can hire our professional web development team on a pay-as-you-go basis for a transparent rate of just £25 per hour.
What exactly do you manage behind the scenes?
We handle the complex server-side technicalities so you don’t have to face any tech headaches. Your subscription includes fully managed web hosting, continuous server performance optimization, weekly site backups, and background core security updates.
Will my website work well on mobile phones?
Absolutely. Over half of all web traffic comes from smartphones, so every single site we build features a 100% mobile-responsive design. Your site will look beautiful and function flawlessly on desktops, tablets, and phones alike.
Will my website show up on Google search results?
We give you the best possible start. Every site includes an essential built-in SEO setup (Search Engine Optimisation) to help your code rank cleanly. We also help set up or optimise your Google Business Profile to give your business maximum visibility in local search maps.
Can I link my website to my social media accounts?
Yes. We build full social media integrations into your layout. We can easily link your website to your Facebook, Instagram, TikTok, LinkedIn, or any other platforms you use to market your business.
What happens if my website breaks or I run into an issue?
You get access to our dedicated support ticketing system. If you ever notice a technical glitch or have a hosting platform question, simply submit a ticket through our helpdesk. A real, friendly human from our team will jump on it to get it sorted out quickly.
Am I locked into a long-term, rigid contract?
No, we believe in keeping business simple and transparent. Our subscription runs on a flexible month-to-month schedule. If your business needs change and you ever decide to close down or move your website, you can cancel your subscription with 30 days notice and zero hassle or hidden cancellation penalties.
Hear From Our Happy Customers
Dennis J. Lester / CEO & Founder
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Steven J. Ung / JR Manager
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Wiley D. Tucker / Consultant
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Mark S. Dearing / Designer
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